The PlayStation Network (PSN), serving PS4 and PS5 consoles, experienced a major outage lasting nearly 24 hours from Friday (7) to Saturday (8). This caused millions of players worldwide to be unable to access online games, the PlayStation Store, and their accounts.
Summary of essential information to be aware of
- The PSN experienced nearly a day of downtime because of an operational issue.
- Sony issued an apology and provided an extra 5 days of service to every PlayStation Plus member.
- The company’s vague explanation led to frustration among the community.
Sony issues an apology without providing specific information.
Sony remained quiet during most of the event; however, they later issued an official statement on social media to clarify the situation and reveal a special offer for PlayStation Plus members after services were restored.
Sony stated that the decline was due to an “operational issue,” without specifying the exact nature of the problem. They also failed to address any preventive measures for the future, leading to community discontent. Users expressed frustration on social media due to the lack of communication during the outage.
Sony announced that all PlayStation Plus subscribers will receive 5 extra days of service without having to request it, aiming to compensate for the failure and alleviate player frustration.
Sony acknowledged the blackout’s effects and provided compensation, but some gamers criticized the company on social media for not giving a detailed technical explanation of the issue. There were speculations of a possible DDoS attack, but Sony did not verify this claim.
Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service.
— Ask PlayStation (@AskPlayStation) February 9, 2025
Network services are now back to normal after experiencing some operational difficulties. We regret the inconvenience caused and appreciate the patience of our users. PlayStation Plus members will receive an extra 5 days of service automatically.
Some players encountered challenges in single-player games that need PSN connection for saving progress or unlocking trophies during the unstable period. The services started to be restored on Saturday, with full normalization confirmed by Sony’s final statement later that night, allowing full access to the PSN again.