WhatsApp is currently unavailable for certain users in various regions of Brazil and globally on Friday (28). This information is being shared on social media platforms and the Downdetector website, which monitors issues with online services based on user reports.
The issue first came to attention in Brazil at approximately 12:30 Brasilia time, being discussed on various platforms such as the mobile app, WhatsApp Web, and WhatsApp Business. The outage of WhatsApp has become a popular topic on social media.
Complaints registered on Downdetector decreased after 13 hours, indicating a return to normalcy.
Reports from other nations
The British BBC newspaper also covered the service’s decline, noting that over 50,000 user complaints about being unable to send messages through the app were highlighted on the Downdetector monitor on Friday afternoon.
The recent worldwide outage of Meta in December last year impacted WhatsApp and Instagram, as reported by the British newspaper. The social messaging platform has approximately three billion users globally.
El Democráta newspaper in the Dominican Republic and TV Azteca Yucatán in Mexico both reported that the social network and television services were down in their respective countries.
WhatsApp dejó de funcionar este viernes 28 de febrero, y los usuarios reportaron fallas en el sistema a nivel mundial.
Aunque la plataforma no emitió un comunicado oficial, los usuarios comenzaron a reportar problemas en su funcionamiento a través de redes sociales desde… pic.twitter.com/efhJ03W8e1— El Demócrata Multimedios (@eldemocratard) February 28, 2025
WhatsApp stopped working on Friday, February 28, and users experienced system failures worldwide.
¡No eres tú… Ni tu internet!
Reportan la caída de #WhatsApp este #Viernes. https://t.co/3SYdF8CRA4— TV Azteca Yucatán (@AztecaYucatan) February 28, 2025
It’s you… Not your internet!
In Brazil, the social network outage did not occur on all devices and the cause of the issue and why only a small number of users were impacted remains unknown.
Mark Zuckerberg, Meta’s founder and CEO, informed investors in late January that the company was on track to become the top messaging platform in the US, similar to its status in other parts of the world.
The app’s large user base of over two billion calls globally means that any issue could impact millions of users around the world, as reported by the BBC.
The iG Portal attempted to reach out to Meta, the company that oversees WhatsApp, and is now waiting for a response.