OnePlus users are experiencing an issue where the Nubank app fails to open on certain devices, particularly those running Android 10 and 11. Nubank is aware of the problem and is working on a solution to restore access for affected customers.
Summary of the information you must understand.
- OnePlus phones with Android 10 and 11 are impacted by the issue.
- Even after trying the recommended solutions from support, the issue persists.
- Nubank has not shown any response to the bug or issued an update yet.
Issue raised by multiple users
Several customers in the Nubank community forum expressed frustration over an issue believed to be caused by the Nubank app’s incompatibility with the OxygenOS system on OnePlus devices.
The user attempted all the recommended support solutions, including changing between Wi-Fi and mobile data, clearing cache, reinstalling the app, and even resetting the phone, but none of these resolved the issue.
Another client reported that their OnePlus Nord N10 5G (Android 11) ceased to run Nubank, and the fintech customer service did not provide a satisfactory resolution.
What might be the source of the issue?
Some reports suggest that the issue could be tied to the OxygenOS version installed on these devices. With OnePlus discontinuing updates for older models, this may pose challenges for users seeking a permanent fix.
A user investigating the error logs discovered that the issue seems to be connected to a critical error in the Nubank app, suggesting an internal bug in the app.
What is next for Nubank?
Customers are still waiting for Nubank to provide an update to address the crash. The Net Workshop reached out to the bank, and the bank’s response was as follows:
Nubank is addressing an issue and is working to fix the app’s functionality on OnePlus devices promptly.
Some users attempt to log into the account on different devices or consider options such as installing a previous app version.
If you own a OnePlus device and encounter this issue, please share your feedback in the comments. We expect Nubank to address this promptly!
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